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Terms & Conditions
Chester Language Network acts as an agent for tutors by providing introductions with clients and vice-versa. Fees are set by the tutor and CLN collects fees from clients on behalf of tutors.
In most cases fees will be in line with published rates which can be found on the CLN website, although some tutors choose to charge a higher rate. Reasonable travel expenses are included in the published rates, but in the event that a tutor is required to travel significant distance then it may be necessary to add a travel cost to the published rate.
Payment for tuition
Most students purchase lessons in advance, in blocks. Typically students purchase an initial block of 2 lessons, then one lesson at the time if requested. For students taking multiple lessons per week it might be easier to pay for larger blocks in advance. There will be a 10% discount to students who purchase 10 blocks in advance.
Once tuition has started no refunds are made if the lessons are cancelled by the client before the end of the course. The tuition course shall be deemed to be finished should the student fail to take a lesson for a period of 3 months or longer since the start of the course, or the previous lesson, and no refund for any fees paid will be made.
Lessons can be rescheduled for alternative dates at no charge as long as the client provides 24 hours notice.
The tuition course will continue even if the client comes to the end of their pre-paid lessons, unless one-week's notice is given to both the tutor and CLN. If required notice has not be given then it is assumed that you wish to continue your tuition at the usual agreed time slot and sessions will be charged at the full lesson rate.
If you need to cancel a lesson due to illness, holiday or other reason, then please get in touch with your tutor directly. Note that lessons cancelled within 24 hours for whatever reason will be charged at the full lesson rate.
If you are going to stop tuition please give at least one week's notice to your tutor and CLN. If a tutor has to stop tuition mid-course then CLN will endeavour to arrange for an alternative tutor to begin as soon as possible. If this is not possible for some reason, then a refund of the balance of any fees paid for the remaining unused tuition will be made.
The great benefit of private tuition is the ability of tutors to personalise the tuition for each client. Tutors have different teaching styles and methods and there are no set course materials for private tuition. Tutors will provide handouts for lessons and will be able to recommend textbooks to clients.
In the case of minors please ensure a responsible adult is on the premises at all times. Tutors are not responsible for chaperoning minors or looking after premises.
We strive to provide the best possible service. However, we will not be held accountable or responsible for the academic success or lack thereof demonstrated by the student/client. Although we will do everything in our power to help grades and skill sets improve.
We are not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of use of our tutoring service. You the client specifically waive any and all claims arising out of the use of this tutoring service.
All materials we create are copyright. You agree that you will not publish or distribute any portion of any materials without prior written permission from us.
Tutors are all interviewed by CLN and hold relevant language teaching qualifications. Many tutors have Qualified Teacher Status and are CRB checked.
Remember, you should always ask to see the teacher's qualifications and CRB certificate in the first lesson as a matter of course if this is a concern for you.